GENERAL INFORMATION

Please read the following terms and conditions before making a reservation. It is important to both parties that you understand this agreement in relation to your use of Snøhetta Husky AS.

Please note that reservations which include more than one product will be governed by Norwegian package tour legislation. Should any discrepancies occur between our conditions and the said package tour legislation, then the legislation will take priority.

All travel products available at Snøhetta Husky AS are compliant with Norwegian legislation and regulations. Demands made beyond the said legislation and regulations may be forwarded by Snøhetta Husky AS as an enquiry, but cannot be considered to be part of the contract unless accepted by the supplier.

BOOKING/CONTRACT

By the term “booking”, we mean the purchase of any product or service made on our web site, or at your local destination.

Bookings are binding when Snøhetta Husky AS has sent a written confirmation with an order number to an email address submitted by the customer.

Read the confirmation you receive from Snøhetta Husky AS carefully. It is the buyer’s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order. Any comments must be made immediately. Payment confirms acceptance of these conditions.

Snøhetta Husky AS advises customers to print out the confirmation and take it with them on their trip.

You must be at least 18 years of age to make a reservation with Snøhetta Husky AS.

CANCELLATION POLICY

  • Cancellation or changes less than four days prior to departure will be charged 100%

  • Cancellation or changes more than four days prior to departure incur no cancellation fee.

  • Cancellation can only be done by e-mail to post@snohettahusky.no

  • “No Show” will be charged 100%

Payments and Refunds

You have to prepay the products that we sell with a card payment (Visa, Mastercard, etc) unless otherwise stated. Your card will be charged after you have entered the necessary information. Refunds take 2-4 business days before it reaches your card after our approval. Refunds have to be sent back to the card that was originally debited.

The Supplier’s right to cancel/make amendments

Circumstances over which we have no control, e.g. weather conditions, breakdowns, labour disputes and the equivalent (force majeur) may result in cancellation/amendment.

Should such cancellation/significant amendment occur, we will provide the customer with immediate notification.

The right to price reductions or refunds of the purchase sum does not apply if the defect is due to severe weather conditions or (Force Majeure), but you can rebook your tour.

Insurance/Cancellation Insurance

We recommend all our customers to make sure they have satisfactory insurance arrangements prior to their trip.

Obligations

Snøhetta Husky AS obligations

  • Ensure that the necessary documents/confirmations are sent in writing to your given email address

  • Ensure that you receive information of any changes made to your booking

The Customer’s obligations

  • Make yourself familiar with our terms of cancellation

  • Accept financial responsibility for all transactions made in your name

  • You must be over 18 years of age and have the capacity to effect legal transactions and incur liability

  • You warrant that all information about you and your party is true and accurate

  • Snøhetta Husky AS must not be used to make speculative, false or fraudulent bookings

  • Obtain information about rendezvous times

  • Make sure that tickets and confirmations are in accordance with your booking as soon as confirmation is received

  • Do not inconvenience other travellers/participants

  • Do not damage our property – you may be liable to pay compensation

Shortcomings

It is considered a shortcoming when what you receive deviates from what you have booked and had confirmed. It is also a shortcoming when you are given insufficient or negligent information about conditions which would normally be of importance to the product you have booked.

The following circumstances are not considered shortcomings:

  • minor delays when travelling

  • deviations from normal weather, temperatures or other climatic conditions

  • circumstances resulting from the travellers own negligence

Even though we have done what we can to ensure accuracy and availability, some errors may occur. When such occurrences are brought to our attention, we will do our utmost to ensure that you are notified within 3 working days after your reservation has been made. We reserve the right to cancel your reservation and refund the cost, needless to say without any liability befalling the customer.

MODIFICATIONS AND ERRORS

Our web site may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.

OTHER GENERAL TERMS

Snøhetta Husky AS can accept no responsibility for accidents or damages (deaths and or other personal injuries) resulting in the discontinuation of all or part of a trip, provided that the damage was caused by no fault of ours or our suppliers.

PRIVACY

Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.

QUESTIONS AND COMPLAINTS IN CONJUNCTION WITH YOUR BOOKING

Should you have any other enquiries or complaints in conjunction with your booking prior to your departure, please contact us by email at post@snohettahusky.no

If you have any other questions or complaints in conjunction with your booking or the actual product itself, you may contact us on your return home, no later than 30 days after the event took place. State your booking reference and/or forward all relevant information in writing.

Snøhetta Husky AS
Postal address: Folldalsvegen 1926, 2584 Folldal, Norway
Phone: +47 976 52 002
E-mail: post@snohettahusky.no